Sales Dept 

Notify customer’ goods returned or complains to the QC dept

 

Office Clerk of QC Dept

Fill in relative form and record and inform customer support specialist

 

Customer Support Specialist

Communicate with the customer, get relevant info form customer and analyze the defective products

 

Responsible Unit

Propose improving method and confirm a improvement-finished date

 

Customer Support Specialist 

Make a writing report and notify the Sales Dept to feedback customer

 

Manager of QC Dept

Verify the analysis of the defective products and give the handling suggestions

 

Customer Support Specialist

Track the result after improvement

 

Manager of QC Dept

Confirm the improvement method and reason analysis

 

Office Clerk of QC Dept

Preserve files